1. A smile is powerful. When you smile, you become approachable and appear to be a friendly person. SMILE AS OFTEN AS POSSIBLE.

2. When you REMEMBER A PERSON'S NAME, you give that person the feeling of importance.

3. BE A GOOD LISTENER. Ask questions while engaging in a conversation. You’ll make the other person feel that you’re truly interested in what he or she has to say.

4. People like to feel as if they positively impact someone’s life. LET PEOPLE KNOW THEY ARE IMPORTANT to you.

5. BE APPRECIATIVE. If someone gives you time or consideration, let that person know you value him/her.

6. Everyone possesses personal opinions. RESPECT ANOTHER PERSON’S POINT OF VIEW and be willing to be flexible in your own way of thinking. Don’t think you’re always right.

7. DON’T BE JUDGMENTAL. Allow people — friends, classmates and family members — to maintain their self-worth at all times. Don’t judge a person solely on one incident. Critical, superficial judgments strip people of their dignity.

8. Always TRY TO AVOID ARGUING with someone. There is never a winner in a harsh or unfounded argument, only hurt feelings.

9. Trying to cover up or deny what you’ve done wrong makes matters worse. The sooner you ADMIT TO YOUR MISTAKE, the faster you can be forgiven.

10. NEVER BE CRITICAL of people. You’ll convey the attitude that you think you are superior. Who are you to judge someone else?